Shipping and Handling
JMS electronics are shipped F.O.B. DeBary, FL, and all wheels are shipped F.O.B. Lucedale, MS via UPS or common freight carrier, and are subject to applicable shipping terms and charges. JMS does maintain a freight policy for warehouse distribution based on a minimum order qualification. Overseas order shipping via a common freight forwarding company or broker is the responsibility of the customer.
Product Return Information
JMS warrants to the original purchaser the following:
Your JMS Product will be free from defects in materials and workmanship for a period of three years from the original purchase date. The warranty covers the product itself, not the cost of removal and re-installation of the product. JMS may extend the limited warranty on a case by case basis, considering the circumstances of the warranty claim. JMS products that are not installed according to the supplied instructions may not be covered by warranty.
Specific conditions that will VOID the product warranty:
- If the product case has been opened or the product has been modified or repaired.
- If the product was not installed correctly or exposed to the elements (if applicable).
- If the product has been tampered with or damaged by: negligence, misuse or accident.
- If the product enclosure has been opened or contains missing components.
- We will not reprogram, re-purpose or update any product to support a different vehicle other than the vehicle it was designed to support from the factory.
Service or Repair:
Please contact JMS @ 601-766-9424 for a Return Authorization. The Return Authorization Number should be clearly written on the outside of the box, and on a memo included in the box. The memo should also list your contact phone number and a clear explanation of the exact product issue.
If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case-by-case basis, we will cover shipping charges via a UPS call tag or reimbursement up to $20.00 upon receipt of the item, which must be returned fully intact with the original packaging via a common carrier that provides package tracking. If there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service.
Contact JMS @ 601-766-9424 for a Return Authorization Number:
All warranty returns should be returned freight pre-paid and should include; Proof of Purchase and a memo that contains both the Return Authorization Number and a clear explanation of the exact product issue. The Return Authorization Number should also be clearly written on the outside of the box.
JMS is not liable for any and all consequential damages arising from the breach of any implied or written warranty in regards to the sale of this product, in excess of the purchase price.
Return all JMS Electronics ONLY to:
240 Springview Commerce Drive
Building 1, Suite J
Debary, FL 32713 USA
Return all JMS Wheels ONLY to:
3247 Highway 63 South
Lucedale, MS 39452 USA
Technical Support & Contact Information:
Technical Support Hours: Monday – Friday 10:00am – 4:00pm Eastern Standard Time
How to Place an Order:
US retail orders for JMS products can be made online: JMSChip.com or by calling us factory direct at (601) 766-9424. For all international orders please contact us directly to place your order.
JMS products can also be purchased through our network of warehouse distributors, dealers, jobbers, and installers. To locate a wholesaler or installer in your area, please contact us or visit our Where to Buy page.